1. Home
  2. I am trying to login to the app, but it says my email is not recognised?

I am trying to login to the app, but it says my email is not recognised?

Try entering your mobile number as the username rather than an email address along with your password. If this allows access, then click into the Profile tab and check your email address is correct. If your email address is incorrect you can update it. If your email address is missing, then please add it to your profile.

I still can’t login?
Contact the school and ask them to verify that they have the correct email address and mobile number on record. If the details are correct, then please request a new invitation. Please ensure you are clicking on the correct icon for your school.
Updated on October 18, 2021

Was this article helpful?

Need Support?
Can’t find the answer you’re looking for? Don’t worry we’re here to help!
Contact our Support Team